Orders
Here you can find all you need to know about orders.
I can see some products are shoppable, and others are not?
The shoppable products you can order online. These will be directly shipped to your doorstep or to a pick-up point. The non-shoppable products are available through a more personal service. Just click the 'GET IN TOUCH' button, fill in the form, and
Some items have minimum quantities. Can I order just one instead?
Most of our products are available with a minimum order quantity. The minimum quantity is mentioned on the product pages. Every product has a different packaging and minimum quantity to optimize our logistical operations and minimize carbon footprint
What if a product is out of stock?
If a product is out of stock, you can leave your email address and click the button "NOTIFY WHEN AVAILABLE". As soon as the product is back in stock, you'll receive a notification by email that the product is back in stock.
Do I need an account to place an order?
You do not need an account to place an order.
Do I receive a confirmation when placing an order?
Yes. Once you've placed your order, you will receive an order confirmation email. Once your order has been shipped, you'll receive a shipping confirmation email.
When will I receive my order?
Our delivery lead time depends on which country you've ordered from. Please find an indication for the delivery lead time per country in the table below:. Country. Delivery lead times. BELGIUM. 1-2 business days. LUXEMBURG. 2-3 business days. NETHERL
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking code. This tracking code can be used to track the status of your order.