Products

Designers

valerie_objects FAQ

<p>The shoppable products you can order online. These will be directly shipped to your doorstep or to a pick-up point. The non-shoppable products are available through a more personal service. Just click the &apos;GET IN TOUCH&apos; button, fill in the form, and we&apos;ll contact you within 24 hours to discuss your enquiry.</p>

The shoppable products you can order online. These will be directly shipped to your doorstep or to a pick-up point. The non-shoppable products are available through a more personal service. Just click the 'GET IN TOUCH' button, fill in the form, and

I can see some products are shoppable, and others are not?

Orders

How do I create an account?

How do I sign in when I already have an account?

How do I manage my account?

I forgot my password?

Can I request an invoice?

Account

Some items have minimum quantities. Can I order just one instead?

What if a product is out of stock?

Do I need an account to place an order?

Do I receive a confirmation when placing an order?

When will I receive my order?

How can I track my order?

Do you offer free delivery?

What is the delivery cost per country?

Is there an express delivery option?

Which delivery options do I have?

What are the delivery lead times?

How can I track my delivery?

Delivery

Can I return an item?

Do you offer free returns?

How much do I need to pay to return an item?

How much time do I have to return an item?

How do I return an item?

How do I know that my return has been processed successfully?

Returns

Can I ask for a refund?

How long before a refund is processed?

Do you refund shipping costs?

Can I ask for an exchange instead of a refund?

Refunds

Can I order a gift card?

Gift cards

How can we contact your customer service?

I'm a B2B prospect and I want to get in touch with a sales representative?

Contact us

I can see some products are shoppable, and others are not?Updated 2 years ago