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Returns

Here you can find all you need to know about returns.

Can I return an item?

Yes you can return an item. You manage your own returns through our return portal. We charge a €5 return rate for returns to Belgium and the Netherlands. For these 2 countries we work with PostNL as carrier. For all other countries, you can return wi

Do you offer free returns?

We do not offer free returns. We charge a €5 return rate for returns to Belgium and the Netherlands. For these 2 countries we work with PostNL as carrier. For all other countries, you can return with a carrier of choice.

How much do I need to pay to return an item?

We charge a €5 return rate for returns from Belgium and the Netherlands. For these 2 countries we work with PostNL as carrier. For all other countries, you can return with a carrier of choice.

How much time do I have to return an item?

You can return an item up until 14 days from delivery.

How do I return an item?

Go to our return portal by clicking here and log in. In the return portal, you can create your return request. We will then process your return request and send you a confirmation email with further instructions to finalize your return. Please make s

How do I know that my return has been processed successfully?

You will receive a return approval confirmation by email.