Our customer service is available from Monday to Friday from 9am to 4.30pm CEST (excluding public holidays). You can reach us via our on-site chat, or via hello@serax.com. We aim to reply as quickly as possible, and within 24 hours. If you have any q

Our customer service is available from Monday to Friday from 9am to 4.30pm CEST (excluding public holidays). You can reach us via our on-site chat, or via <a href="mailto:hello@serax.com">hello@serax.com</a>. We aim to reply as quickly as possible, and within 24 hours.&#xA0;If you have any questions, feel free to explore our FAQ section. A lot of information is available there.

How can we contact your customer service?

You can visit our "RETAILERS" section here and fill in your application. A customer representative will get in touch with you as soon as possible.

You can visit our &quot;RETAILERS&quot; section here and fill in your application. A customer representative will get in touch with you as soon as possible.

I'm a B2B prospect and I want to get in touch with a sales representative?

Products

Designers

valerie_objects FAQ

Here you can find all you need to know about our customer service.

Contact us

How do I create an account?

How do I sign in when I already have an account?

How do I manage my account?

I forgot my password?

Can I request an invoice?

Account

I can see some products are shoppable, and others are not?

Some items have minimum quantities. Can I order just one instead?

What if a product is out of stock?

Do I need an account to place an order?

Do I receive a confirmation when placing an order?

When will I receive my order?

How can I track my order?

Orders

Do you offer free delivery?

What is the delivery cost per country?

Is there an express delivery option?

Which delivery options do I have?

What are the delivery lead times?

How can I track my delivery?

Delivery

Can I return an item?

Do you offer free returns?

How much do I need to pay to return an item?

How much time do I have to return an item?

How do I return an item?

How do I know that my return has been processed successfully?

Returns

Can I ask for a refund?

How long before a refund is processed?

Do you refund shipping costs?

Can I ask for an exchange instead of a refund?

Refunds

Can I order a gift card?

Gift cards